![]() Using an alternate DNS will resolve the issue if the other DNS has been updated. Generally DNS issues are isolated to a specific DNS. There are a couple options available that you or your IT tech could perform: We cannot say how long until a given provider updates their DNS, however generally it would be withing a couple of days of the change. Internet Providers have processes in place to update the DNS with the new IPs. Most firms use the DNS that is included with the Internet Provider. Intuit uses Amazon Web Services, so while it is not an often occurance, ocassionally our IP address may change and cause these errors if the DNS are not updated immediately. ![]() ![]() If the destination is one of our login servers, you will be unable to sign into Lacerte. When this happens, your computer is unable to locate the destination. This issue will occur when your Domain Name Server (DNS) does not have an up to date IP address for the web address. It also will include the address that could not be resolved, typically What causes this? Remote name could not be resolved" appears. When attempting to sign into Lacerte, an error message indicating "Sign in Completion Failed.
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